General:
Wood, by its nature, is prone to cracking due to changes in temperature and humidity or even rough use. We can not be responsible for cracks that occur after receipt of the product. We will be happy to repair or replace any imperfections that do occur during shipping or later. There may be a repair charge as outlined below.
Wood is not uniform in appearance and the grain and color can vary. Finishes can wear with use and take on a marred appearance. Slight blemishes in finish or variation in shape is normal, as each pen is hand made.
Every effort is made to ensure that the wood is from the stated source. Our suppliers certify the origin of the wood, however, since we do not cut the wood ourselves we can not absolutely guarentee the wood's origin. This goes for all products. We seek only honest suppliers.
Ink cartradges are supplied by outside sources and are prone to fail. They are easily replaced at a local stationary supply store.
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